We are looking for a Service Desk Engineer to provide L1 technical support, handle user queries, troubleshoot basic IT issues, and coordinate with internal teams for timely resolution of incidents and service requests.

Location: Airoli, Navi Mumbai

Role: Service Desk Engineer

Experience: 1–3 Years

Notice Period - Immediate Joiner to 15 Days

Roles and Responsibilities
Handle incoming calls and provide basic L1 technical support to users.
Troubleshoot basic issues related to VPN connectivity, Microsoft Outlook, Windows OS, and login/access problems.
Forward calls and escalate technical issues to the appropriate support teams whenever required.
Handle calls and follow up with users and internal teams regarding IT assets, spare parts, and hardware-related requests.




Coordinate with the relevant teams for asset allocation, replacement, and spare parts availability.
Log, update, and track incidents and service requests in the ticketing system.
Follow up on open tickets and ensure timely resolution within defined SLAs.
Keep users informed about ticket status and provide regular updates.
Maintain proper records of calls, incidents, asset requests, and follow-up activities.

Pay: ₹9,500.00 - ₹41,000.00 per month

Advantages
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 It Service Desk Engineer Airoli
🏢 Cms IT Services
📍 Airoli