Job Location: Bangalore

Experience: 3+ Years

Language Requirement: Italian B2/C1 proficiency preferred

Notice Period-Immediate Joiner

We are looking for an experienced Italian Language IT Service Desk professional to provide technical support to Italian-speaking users. The ideal candidate should have robust communication skills in Italian and English, along with experience in IT service desk, technical support, and incident management.

Roles and Responsibilities
Provide L1/L2 technical support to Italian-speaking users via phone, email, chat, and ticketing tools.
Troubleshoot hardware, software, network, and application-related issues.
Log, track, prioritize, and resolve incidents and service requests within defined SLAs.
Support users with password resets, account unlocks, VPN, Outlook, MS Office, and access-related issues.
Escalate complex technical issues to the appropriate support teams.
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Ensure timely follow-up and provide regular updates to end users.




Deliver excellent customer service while maintaining IT support standards.

Required Skills
Minimum 3+ years of experience in IT Service Desk, Technical Support, or Helpdesk operations.
Proficiency in Italian (B2/C1 level preferred).
Valuable English communication skills.
Knowledge of Windows OS, MS Office, Outlook, Active Directory, VPN, and basic networking.
Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
Understanding of ITIL processes, incident management, and service request management.
Solid troubleshooting, customer service, and problem-solving skills.
Willingness to work in rotational shifts, if required.

Education
Graduate in any discipline preferred.
IT or technical certifications are an added advantage.

Interested candidates can apply with their updated resumes. Keywords: Italian Language, Italian B2, Italian C1, IT Service Desk, Technical Support, Helpdesk, ServiceNow, Incident Management, ITIL, L1 Support, L2 Support.Role & responsibilities

Preferred candidate profile

📌 Italian It Service Desk Engineer Bengaluru
🏢 Pracyva Consulting Services
📍 Bengaluru