: Customer Support Associate – Email, Chat & Blended Voice

Job Title: Customer Support Associate Process: Non-Voice (Email & Chat)

Job Summary

We are looking for customer-focused individuals to join our customer support team. The role involves handling customer queries through email and live chat, along with voice support as required in a blended process. The ideal candidate should have good communication skills, problem-solving abilities, and a robust commitment to providing excellent customer service.

Key Responsibilities
Handle customer queries and concerns through email, live chat, and inbound/outbound calls as per process requirements.
Provide accurate and timely responses to customer inquiries.
Understand customer issues, identify the root cause, and provide appropriate resolutions.

Required Skills
Good verbal and written communication skills in English.
Basic computer knowledge and typing skills.




Ability to handle multiple customer queries simultaneously.
Valuable email drafting, grammar, and sentence formation skills.
Robust listening, analytical, and problem-solving abilities.
Customer-focused attitude with patience and a positive approach.
Basic knowledge of MS Office and CRM tools is an added advantage.

Eligibility Criteria
Any graduate or undergraduate qualification, as per process requirements.
At least having the 0.1 month of experience and experienced candidates can apply.
Candidates should be comfortable working in rotational shifts, including night shifts, if required.
Willingness to work in a blended process involving email, chat, and voice support.

Pay: From ₹150,000.00 per month

Work Location: In person

📌 Non Voice Process Hyderabad
🏢 DVS MECH SOLUTIONS
📍 Hyderabad