Tossit is an on-demand home cooking platform that connects customers with trained and verified cooks. Customers can select their dishes, choose a time slot, and get a cook at their doorstep to prepare fresh meals using their own ingredients.
Were looking for a Operations Executive to handle customer queries, coordinate with our operations team, and assist in screening and shortlisting cooks for our platform.
Key Responsibilities
Customer Support & Operations
Assist customers with bookings, scheduling, cancellations, and service-related concerns.
Coordinate with the operations team to resolve customer issues promptly.
Follow up with customers to ensure a smooth service experience.
Maintain records of customer interactions and resolutions.
Explain the Tossit platform, working model, and earning prospects to potential cooks.
Shortlist suitable cook leads and forward them to the operations team for further interviews and onboarding.
Requirements
Excellent communication skills in Hindi and English (mandatory).
Confident and comfortable handling phone calls.
Strong interpersonal and problem-solving skills.
Ability to communicate professionally with customers and cook candidates.
Basic knowledge of Google Sheets or Excel.
Organized, proactive, and capable of managing multiple tasks.
Freshers are welcome to apply.
Who Would Be a Valuable Fit? Someone who enjoys interacting with people, is confident handling calls, can resolve customer concerns professionally, and can identify suitable cook candidates through initial conversations.
What You'll Gain
Hands-on experience in customer support, recruitment, and startup operations.
Exposure to real-time customer and workforce management.
Chance to work closely with the operations team at a growing consumer services startup.