Role & responsibilities
Contact exited employees through calls and emails regarding pending PF transfer or withdrawal cases.
Assist employees in initiating and completing PF transfer requests where they are currently employed with another organization.
Assist employees in initiating and completing PF withdrawal requests where they are currently not employed.
Follow up and track each case until successful closure.
Maintain and share a daily status tracker covering all assigned cases.
Monitor TAT for each case and submit daily progress and closure reports.
Provide support for KYC-related issues and approvals, wherever required.
Assist in resolving EPS and Non-EPS related clarifications and discrepancies, wherever applicable.