We are looking for a Junior Application Support Engineer to provide L1 and L2 support for our business applications. The candidate will assist users with application-related issues, troubleshoot basic technical problems, and coordinate with internal technical teams for timely resolution.
Experience with LOS/LMS applications, preferably in the NBFC/financial services domain, will be an added advantage.
Key Responsibilities
Provide L1 and L2 application support to internal users.
Attend to application-related queries and issues through calls, emails, and the ticketing system.
Troubleshoot basic issues related to login, access, transactions, application errors, and user configuration.
Check application logs and basic data issues to identify the cause of problems.
Perform basic SQL/database checks where required.
Escalate complex issues to the Development, Product, QA, or senior support team.
Follow up on open issues and ensure timely resolution as per defined SLA/TAT.
Assist in application testing, UAT, upgrades, and current releases.
Maintain basic documentation of common issues and their solutions.
Required Skills
6 months to 2 years of experience in Application Support / Technical Support.
Basic knowledge of SQL and databases.
Basic understanding of web applications and APIs will be an advantage.
Valuable troubleshooting and problem-solving skills.
Valuable communication and coordination skills.
Willingness to learn and work in a support environment.
Experience with LOS/LMS or financial applications will be preferred.
📌 Junior Support Engineer Mumbai (India)
🏢 MANBA FINANCE
📍 India
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