Responsibilities
Lead Conversion: Respond to inbound inquiries and conduct outbound calls to convert prospects into booked trips.
Itinerary Planning: Design customized holiday packages, group tours, flight tickets, hotel reservations, and transport options based on client budgets and preferences.
Vendor Coordination: Partner with airlines, hotels, tour operators, and destination management companies to finalize bookings.
Problem Resolution: Handle real-time travel adjustments, cancellations, or flight changes to ensure a smooth customer experience.
CRM Management: Maintain accurate client records, follow-ups, and sales pipelines using CRM platforms like Salesforce or HubSpot. [1, 2, 3, 4, 5]