We are looking for a results-driven Operations Manager US Operations to lead and manage U.S.-based operational processes. The ideal candidate will ensure seamless daily operations, achieve performance targets, deliver exceptional client service, and effectively manage teams while collaborating with stakeholders across the organization.
Required Skills
Bachelor's degree in Business, Operations, or a related field (MBA preferred)
10 to 12 years of operations experience, preferably in US BPO/Customer Service
56 years of team handling experience
Robust understanding of U.S. customer service standards
Excellent analytical and problem-solving skills
Experience with reporting tools, CRM systems, and Workforce Management (WFM) tools
Robust communication and stakeholder management skills
Preferred Skills
Experience working in U.S. time zones or night shifts
Knowledge of Lean Six Sigma methodologies
Solid conflict resolution and people management skills
Experience managing KPIs and operational dashboards
Basic understanding of financial and resource planning