Key Responsibilities
Oversee daily operations across assigned clinic branches and ensure smooth business functioning.
Ensure all branches follow company policies, Standard Operating Procedures (SOPs), and operational guidelines.
Monitor branch performance, client footfall, appointment schedules, service delivery, and customer satisfaction.
Coordinate with Branch Managers, Area Sales Managers, consultants, physiotherapists, dietitians, and front-office teams.
Monitor branch-wise sales performance, revenue targets, lead conversion, client retention, and package renewals in coordination with the sales team.
Conduct regular branch visits and operational audits to identify gaps and implement corrective actions.
Ensure proper staff scheduling, attendance, punctuality, grooming, discipline, and workforce utilization.
Ensure treatment rooms, equipment, clinic facilities, and inventory are maintained according to company standards.




Monitor appointment coordination between departments to minimize delays, overlaps, and client inconvenience.
Handle escalated client complaints and ensure timely resolution to maintain service quality.
Prepare and review daily, weekly, and monthly operational reports, identifying areas for improvement.
Coordinate with the corporate team and franchisee partners to implement operational strategies and business initiatives.
Support current clinic launches, staff deployment, operational setup, and process implementation.
Track key operational metrics and develop action plans to improve productivity, cost efficiency, and profitability.
Ensure appropriate documentation, record maintenance, and compliance with applicable company and regulatory requirements.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operations Manager Nungambakkam Chennai (India)
🏢 Minus clinic
📍 India