We are hiring an Operations Manager / Supervisor to oversee all staff and day-to-day operations — accounts, telecalling, godown, and dispatch — freeing the owner from routine daily management.
Key Responsibilities
Manage and supervise all staff: accounts, telecallers, godown and delivery team
Track attendance, assign daily tasks, and monitor team performance
Oversee godown operations: stock inward, storage, picking, packing, and dispatch
Maintain stock accuracy; conduct regular stock checks and report shortages/damages
Ensure timely order dispatch and coordinate with transporters/couriers
Review daily sales, collections, and dispatch reports; escalate issues early
Handle returns, damages, and client escalations with the accounts team
Share a daily/weekly operations report with the owner
Qualifications
Graduate (any stream) preferred
3+ years in operations, warehouse/godown supervision, or team handling
Candidates who have worked in a distributor firm strongly preferred
Robust leadership — able to manage a team and get work done
Working knowledge of Excel; Tally or inventory software is a plus