Job highlights
Bachelor s or Associate s degree in Marketing,Communications,Business Administration,B Tech or related field is preferred
. Certified Sales Skilled (CSP) accreditation is advantageous
You should also be able to liaise with the appropriate departments to resolve customer complaints
Proven experience working as a Presales Executive
We are looking to hire an experienced, customer-oriented Presales Executive to utilize inbound and outbound telephone calls to achieve sales targets. The Presales Executive s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
KEY RESPONSIBILITIES
Calling existing and potential customers to persuade them to purchase company products and services.
Accurately recording details of customers purchase orders
Processing all customer purchases accordingly
Generating promising leads for the outside sales team to pursue
Managing customer accounts by ensuring timely follow-ups
Developing and sustaining solid relationships with customers to encourage repeat business
Using sales scripts proffered by the company to drive sales and respond to customer rejections
Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences
Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales
PERSONAL COMPETENCIES:
Bachelor s or Associate s degree in Marketing, Communications, Business Administration, B. Tech or related field is preferred.
Certified Sales Skilled (CSP) accreditation is advantageous.
Proven experience working as a Presales Executive.
Proficiency in all Microsoft Office applications.
The ability to follow scripts.
Solid negotiation and consultative sales skills.
Excellent organizational and problem-solving skills.
Effective communication skills.
Exceptional customer service skills