Key Responsibilities:
Client KYC Support
Assist clients in completing their KYC process accurately and within the required timelines.
Guide clients through each step of the KYC process and resolve any difficulties they face.
Client
Communication & Assistance
Provide support to clients through phone calls, WhatsApp chats, and other communication channels.
Respond to client queries promptly and ensure a smooth KYC experience.
KYC Follow-ups & Reminders
Send timely reminders to clients who have not completed their KYC process through WhatsApp or email.
Follow up regularly on pending KYC cases to ensure timely completion.
Internal Team
Coordination
Resolve KYC-related queries raised by internal teams.
Provide real-time updates on KYC status and progress whenever required.
Coordinate with relevant departments to resolve process-related issues.
Process
Improvement & Automation
Identify repetitive manual tasks and develop ways to simplify them through automation.
Explore and implement AI-based solutions to improve productivity, accuracy, and operational efficiency.
Continuously identify prospects to improve the overall KYC workflow.
KYC Data Management
Maintain accurate and up-to-date internal KYC records and databases.
Regularly update KYC status, pending cases, completed cases, and other relevant information.
Ensure data accuracy and consistency across internal systems.
KYC Knowledge Document Management
Review and update KYC knowledge documents, process guidelines, and SOPs regularly.
Ensure that the latest process updates, requirements, and instructions are documented and communicated to the team.
MIDAP Central System Management
Maintain and manage the MIDAP Central System.
Ensure that relevant data and records are updated accurately and regularly.
Monitor system-related issues and coordinate with the concerned team for timely resolution.
Pay: ₹15,000.00 - ₹20,000.00 per month
Advantages
Food provided
Provident Fund
Application Question(s)
What is your current location?
How soon can you join?
If experienced then, what is your current/last drawn salary?