Conduct quality audits of customer interactions across calls, emails, chats, and WhatsApp.
Perform process and compliance audits across Customer Support, Sales, and Operations.
Review customer feedback and identify process gaps and improvement areas.
Prepare quality and compliance reports and share audit findings with relevant teams.
Conduct feedback sessions and support training/coaching based on identified quality gaps.
Pay: ₹18,000.00 - ₹22,000.00 per month
Advantages
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Quality Analyst Ajmer (India)
🏢 Travelwings
📍 India
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