Key Responsibilities:
Provide L1 IT support to German-speaking users via calls, email, and chat.
Troubleshoot hardware, software, Windows OS, and basic network issues.
Log, track, and resolve incidents using ticketing tools.
Ensure SLA compliance and escalate issues to the appropriate support teams.
Required Skills: 3 years of experience in IT Service Desk / Helpdesk Support
Positive German and English communication skills
Knowledge of Windows OS, MS Office / Microsoft 365, and Active Directory
Experience with ServiceNow or other ITSM tools
Willingness to work in rotational shifts, if required
📌 Service Desk Engineer German Language Expert Bengaluru
🏢 Pracyva Consulting Services
📍 Bengaluru
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