Role : ServiceNow BA

Contract

Pan India
Requirement Gathering and Analysis:
Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
Design ServiceNow Service Mapping solutions aligned with the Common Service Data Model (CSDM).
Develop high-level diagram and detailed designs for Service Map implementation.
Design integration solutions with other systems and platforms i.e. Monitoring mapping etc.
Stakeholder Communication:
Act as a liaison between Project team, ServiceNow implementation team and business stakeholders.
Ensure transparent communication of requirements.
Process Documentation:
Create detailed reports and documentation for future reference.
Validation and Testing:




Validate service maps to ensure accuracy and completeness.
Conduct testing to verify that the service maps meet business requirements.
Training (Demo) and Support:
Provide training (Demo) to stakeholders on how to use and interpret service maps.
Offer ongoing support to ensure effective use of service mapping tools.
Governance and Compliance:
Ensure that service mapping processes comply with organizational policies and standards.
Develop and maintain governance models around service mapping.

📌 Servicenow Ba Bengaluru
🏢 Apnconsultinginc -
📍 Bengaluru