: ServiceNow Architect / Senior ServiceNow Architect

Location: Pune ,India

Experience: 15+ years (Architect) / 20+ years (Senior Architect)

Employment Type: Full time | Work Model: Hybrid

Domain: Healthcare and Life Sciences (Preferred)

Role Summary

Lead ServiceNow architecture and technical delivery across client engagements, ensuring scalable, secure, upgrade-secure solutions. Provide hands-on technical leadership, client engagement, and delivery governance.

Key Responsibilities
Own end-to-end ServiceNow architecture, solution design, integrations, security, and instance strategy.
Define coding standards, review solutions, resolve escalations, and mentor delivery teams.
Lead client workshops and support pre-sales, solution estimation, and proposals.
Drive platform governance, performance optimization, upgrade readiness, and technical debt reduction.
Ensure compliance with security and regulatory requirements, including HIPAA where applicable.

Required Qualifications
Architect: 15+ years in IT, including 7+ years in ServiceNow.
Senior Architect:



20+ years in IT, including 10+ years in ServiceNow.
Experience delivering at least four full-lifecycle ServiceNow implementations.
Solid expertise in JavaScript, Glide APIs, ACLs, Flow Designer, Integration Hub, integrations, CMDB, and platform upgrades.
Experience with enterprise integrations, SSO, distributed teams, and client-facing architecture leadership.
Senior Architect candidates should have experience in large-scale programs, platform roadmaps, and practice development.

Preferred Qualifications
Healthcare and Life Sciences domain experience, including PHI and HIPAA compliance.
Expertise in ITOM, CSM, HRSD, SecOps, ITAM, SPM, CMDB, or CSDM.
Exposure to Now Assist, AI capabilities, Agile, and SAFe delivery.

Certifications
Required: ServiceNow Certified System Administrator (CSA).
Preferred: CAD, relevant CIS certifications, and CTA/CMA for Senior Architect.

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