Receive customers and understand their vehicle service and repair requirements.
Conduct vehicle inspections and prepare job cards with accurate customer complaints.
Explain repair requirements, service costs, and estimated delivery timelines to customers.
Coordinate with technicians and workshop teams to ensure timely vehicle servicing.
Provide regular updates to customers regarding repair progress.
Prepare service estimates and obtain customer approval before proceeding with repairs.
Ensure timely vehicle delivery and customer satisfaction.
Follow up with customers after service and address complaints promptly.
Promote additional services, accessories, and value-added services.
Maintain service records, customer feedback, and job card documentation.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks
Leave encashment
Paid time off
Provident Fund

Experience
Service Advisor: 4 years (Required)

Work Location: In person

📌 Senior Customer Service Advisor Kottayam (India)
🏢 Luxon TATA
📍 India