We are looking for a Senior Manager to lead the Policy Loans call centre comprising ~30 vendor callers for end-to-end P&L; management.
To ensuring smooth daily operations and solid vendor management
The role involves close collaboration with the central Loans team and the vendor team to drive business
Monthly, quarterly, annual and adhoc audit, compliance, and risk deliverables are mandatory and need swift and effective closure
Candidates should bring experience in managing callcentre setups, solid tech-system understanding, stakeholder management (ETG, Life Asia, BSG, Marketing, Business Insights, Procurement, InfoSec, Audit, Outsourcing etc.) Marketing and sales management capability
Candidates are expected to manage basic projects pertaining to call centre




Minimum qualification is graduation with excellent communication and Microsoft skills. Exposure to AI automation or workflow optimization will be an added advantage.
Candidates should demonstrate robust category management capability, including analyzing performance trends, identifying improvement levers, and driving targeted interventions to enhance portfolio outcomes.
The role requires ownership of endtoend process optimization of a category including designing SOPs, staying updated about industry developments, improving customer journeys, and coordinating with crossfunctional teams to increase topline business & provide best customer service

📌 Senior Manager Policy Loans Product Team Mumbai
🏢 HDFC Life
📍 Mumbai