Responsibilities:
Provide technical support via phone, email, or chat to customers experiencing issues in whole software.
Troubleshoot and resolve technical problems in a timely and professional manner.
Collaborate with internal teams (development, QA, etc.) to resolve complex issues.
Develop and maintain knowledge base articles to assist customers.
Stay up-to-date with new releases, updates, and technical requirements.
Analyze and report on technical issues to improve software and support processes.

Requirements:
1+ years of experience in technical support or a related field.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work in a rapid-paced workplace and prioritize tasks.
Familiarity with ticketing systems and CRM software.

Job Type: Full time Pay: From ₹15,000.00 per month

Education
Bachelor's (Preferred)

Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Technical Support Executive Surat
🏢 BlueBit Technologies
📍 Surat