Job highlights
The TSE is a front-line technical support contact for LM product users and a key contributor to LM customer experience
The TSE will contribute to the product experience through resolving customer problems,educating users on LM functionality and providing helpful solutions within the product to the customer

Technical Support, Pune, India

Technical Support Engineer

Job Summary The TSE is a front-line technical support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming technical support issues, the TSE will log and own incoming support cases from receipt to resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing helpful solutions within the product to the customer.

What You ll Do
Customer advocacy, collaborating across the team ensuring timely resolution to customer support situations
Address incoming customer support cases via our chat or ticketing system
Demonstrate excellence in customer case management through resolution under measured SLAs
Maintain a high proficiency with the product and supporting technologies




Serve as liaison between customers and our product/development teams and customer success for all escalated product related issues, including product enhancements, bug resolution and overall product education
Create a career development plan with your manager and set goals with tangible outcomes
Participate in team channels, regular engagement and support across team zooms

What You ll Need
Exceptional customer service and communication skills
Excellent troubleshooting skills and methodology
Proficiency with scripting and ability to write basic scripts
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations
3+ years experience with maintaining or administration of container technology (Docker/Kubernetes)
3+ years experience with cloud platforms and services: AWS, Azure

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer Pune
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