You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.

We are hiring for a Global MNC In Kolkata

Position:International Customer Service Operations (Email, Chat, and/or Voice)

Location:Kolkata

Work from office only

CTC - 8 LPA

Exp. Required - Min. 8 months to 6 Years

Education:-
Bachelor's Degree (Non-Technical Graduation)
Minimum 15 years of regular education

Positive To Have Skills:-
Prior experience supporting UK customers
Experience in Utilities, Telecom, Banking, Retail, or similar industries
Experience working in UK shift hours (BST/GMT)
Robust coordination and interpersonal skills
Exposure to Agile working methodology

Key Responsibilities:-
Handle customer enquiries through Voice, Email, and Chat channels
Resolve customer issues accurately and efficiently within defined timelines
Deliver high levels of customer satisfaction and First Contact Resolution (FCR)
Manage customer complaints and escalations with complete ownership
Maintain accurate records of customer interactions in internal systems
Meet quality, productivity,



compliance, and customer experience targets
Work directly with customers while adhering to project timelines and SLAs
Follow Agile ways of working and support continuous improvement initiatives
Collaborate with internal teams to ensure prompt issue resolution
Ensure adherence to organizational policies and customer service standards

*Hurry Call or whtsapp now @ Jayanti - 97320 08214

*Note :-

If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:-

Full Name

Current Location

Contact No

Highest Qualification

Experience for Consideration (Total Experience) :

Current Organization

Current CTC (Numeric Values only) :

Expected CTC (Numeric Values only) :

*Hurry Call or whtsapp now @ Jayanti - 97320 08214

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