Voice / VoIP Support Engineer Avaya / Genesys / Asterisk

Location: Mumbai

Experience: 1–5 Years

Role: Enterprise Voice / Contact Center Support

We are looking for Voice / VoIP Support professionals with hands-on experience supporting enterprise telephony or contact-center environments.

What we're looking for
Hands-on experience in VoIP / IP Telephony / Enterprise Voice Support
Positive understanding of SIP and Voice/telephony troubleshooting
Experience with at least one of the following:
Avaya Communication Manager / Avaya Aura
Genesys / Genesys Cloud CX / Genesys Engage
Asterisk / Asterisk PBX
Aspect Contact Center
Other enterprise IP-PBX / Contact Center Voice platforms
Experience with call routing, call flows, dial plans, IVR or SIP trunks
Understanding of technologies such as PRI, RTP, H.323, ISDN, SBC or Voice Gateways
Ability to troubleshoot Voice issues such as call drops, one-way/no audio, poor call quality,



latency, jitter or packet loss
Experience handling incidents, service requests and troubleshooting within SLA
Positive communication and problem-solving skills
Comfortable working in a support workplace and rotational shifts

Good to have
Avaya VDN / Vectors / CMS / Session Manager
Genesys Architect / ACD / Queues
Poly IP phones / conferencing
Asterisk administration
SBC / SIP trunk configuration
Wireshark / SIP trace analysis
ServiceNow or similar ticketing tools

Important This is a technical Voice / VoIP infrastructure support role.

Candidates whose experience is only in BPO Voice Process / Customer Service / Call Handling without hands-on VoIP or telephony technology experience may not be suitable.

📌 Voice Support Engineer Voip Avaya Genesys Navi Mumbai
🏢 eClerx
📍 Navi Mumbai