Handle inbound customer calls and provide technical assistance.
Understand customer issues related to software, hardware, internet connectivity, and computer systems.
Troubleshoot technical problems over the phone and guide customers step by step.
Provide explicit instructions and resolve customer queries professionally.
Create and update customer support tickets.
Escalate unresolved issues to the appropriate technical team.
Maintain call quality, customer satisfaction, and service-level standards.
Follow company policies, call-handling procedures, and quality guidelines.
📌 Walk In Technical Support Engineer Bengaluru
🏢 Vaps Technosoft
📍 Bengaluru
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