Experience: Minimum 2+ years in BPO Inbound Voice Process (Mandatory)
Qualification: Bachelor's Degree (Mandatory)
Salary: ₹30,000–₹35,000 per month
Shift: 6 PM–3 AM, Monday–Friday
Requirements
Minimum 2+ years of BPO Inbound Voice Process experience (Mandatory).
Excellent English communication and customer-handling skills.
Robust problem-solving and multitasking abilities.
Comfortable working night shifts.
Responsibilities
Handle inbound calls and resolve customer queries efficiently.
Provide accurate information and excellent customer service.
Handle customer complaints professionally and ensure satisfaction.
Escalate complex issues to the appropriate teams.
Maintain customer interaction records and meet performance targets.
Pay: ₹30,000.00 - ₹35,000.00 per month
Advantages
Commuter assistance
Health insurance
Provident Fund
Application Question(s):
How many years of experience do you have specifically in a BPO Inbound Voice Process?
Experience:
Inbound voice: 2 years (Required)
License/Certification:
Graduation (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
📌 Sr Voice Process Executive Kochi
🏢 NSK Logistics
📍 Kochi
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