Key Responsibilities
Manage day-to-day CKYC operations, including document verification, data validation, record creation, and modification.
Ensure accurate processing and timely submission of CKYC records as per applicable guidelines and agreed TAT.
Monitor daily productivity, quality, backlog, and SLA performance.
Handle CKYC-related rejections, discrepancies, and resubmissions, ensuring timely resolution.
Ensure compliance with KYC norms, internal policies, and applicable regulatory requirements.
Lead and manage the operations team, including workload allocation, performance monitoring, and coaching.
Prepare and review daily, weekly, and monthly MIS reports.
Coordinate with internal stakeholders and clients to resolve operational issues and process escalations.
Identify process improvement opportunities to enhance productivity, quality, and operational efficiency.





Required Skills and Experience
Relevant hands-on experience in CKYC operations is mandatory.
Solid understanding of CKYC record processing, validation, uploads, modifications, and rejection handling.
Experience in team management and operational performance monitoring.
Valuable knowledge of Excel, MIS reporting, and data analysis.
Solid communication, problem-solving, and stakeholder management skills.
Ability to manage high volumes while maintaining quality and TAT.

Preferred Candidate Profile
Candidates currently working in CKYC or banking operations.
Experience in handling a team and managing operational deliverables.
Immediate joiners preferred

📌 Walk In Assistant Manager Navi Mumbai
🏢 Writer
📍 Navi Mumbai