Key Responsibilities
Manage daily last-mile delivery operations and ensure smooth execution.
Monitor shipment allocation, delivery, and closure within defined timelines.
Manage and coordinate with Delivery Executives/Riders.
Track daily productivity, attendance, and manpower requirements.
Monitor delivery performance, pending shipments, and exceptions.
Ensure high delivery success and maintain service quality.
Handle customer and delivery-related escalations effectively.
Coordinate with internal teams to resolve operational issues.
Ensure compliance with company processes, SOPs, and safety guidelines.
Prepare and share daily operational reports and performance updates.