Requirements:
Should have excellent Oral and written communication skills.
You should be adaptable to work in any shift.
Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
Walk customers/ Provide navigational support on self-service portal
Perks
Transportation:
Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).Role & responsibilities.
Role: Customer Retention - Voice / Blended, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills International Voice ProcessCustomer Support US Voice ProcessUK Voice ProcessChat ProcessInternational Chat ProcessInternational BPOBlended ProcessWeb ChatChat SupportNon VoiceSemi VoiceCSEVoice ProcessInbound Voice ProcessInternational Call Center
📌 Walk In Drive For Customer Support Us/uk Voice/chat Mumbai Mumbai Suburban
🏢 Accenture
📍 Mumbai Suburban
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