. Invoicing: Prepare, review, and send accurate invoices or digital claims to clients on a set schedule.
Payment Tracking: Monitor accounts receivable, post incoming payments, and send reminders for overdue or delayed balances.
Dispute Resolution: Investigate and resolve billing errors, fee discrepancies, underpayments, or denied claims.
Customer Service: Answer client or patient questions regarding invoices, payment methods, and account statements.
Recordkeeping & Reporting: Maintain organized financial ledgers and generate routine accounting or cash-flow reports for management.
Cross-Department Coordination: Work with sales, operations, or clinical teams to verify data before issuing charges. [1, 2, 3, 4, 5, 6]
Key Skills and Qualifications
Software Proficiency: Experience with accounting tools and ERP platforms such as QuickBooks, SAP, Oracle, NetSuite, or Excel.
Attention to Detail: High accuracy in entering data and checking rates to prevent costly payment delays.
Communication Skills: Explicit written and verbal skills to handle customer disputes and work with internal teams.