We're Hiring | Chat Support Representative (Night Shift / Rotational Shift)

Location: Newtown, Kolkata, India

Employment Type: Full-Time

Shift: Night Shift / Rotational Shift

Department: Sales & Marketing

International Chat Process | Chat Support Representative

Are you passionate about customer service and enjoy helping customers through digital channels We are looking for a Chat Support Representative to join our growing team and deliver exceptional customer experiences through live chat support.

Ready to grow your career in the fast-paced world of telecommunications

Join Moose Technology Private Limited, where outstanding people, impactful work, and a supportive team culture come together.

About Us

Moose Technology Private Limited provides high-quality customer support and administrative services to Swoop, one of Australia's fastest-growing telecommunications companies.

With one of Australia's largest fixed wireless footprints, Swoop is dedicated to Connecting People and Improving Lives—and we proudly support this mission every day.

At Moose, we foster a culture of collaboration, innovation, and continuous learning.

Our values drive us:

Customer Delighters

Excellence Mavericks

Collaboration Champions

Integrity Warriors

Lifelong Learners

Key Responsibilities

Respond to customer enquiries via live chat in a professional and timely manner.

Assist customers with product, account, payment, order, and technical-related queries.

Troubleshoot broadband, NBN, modem, router, and wireless network issues.





Manage multiple chat conversations while maintaining quality and response standards.

Escalate complex issues to relevant teams and ensure proper follow-up.

Maintain accurate records in CRM and support systems.

Meet service KPIs including response time, resolution rate, customer satisfaction, and chat quality.

Ensure compliance with data privacy, security, and company policies.

What We're Looking For

At least 1 year of experience in Chat Support, Customer Service, Helpdesk, Contact Centre, or a similar role.

Excellent written and verbal communication skills in English.

Strong typing, multitasking, and time-management skills.

Good troubleshooting and problem-solving abilities.

Experience using CRM, ticketing, and customer support platforms.

Ability to work independently and collaboratively in a team environment.

Strong attention to detail and process adherence.

Why Join Us

Dynamic and supportive work environment

Growth opportunities and development opportunities

Exposure to international customer support operations

Opportunity to work with a collaborative and customer-focused team

Interested candidates are encouraged to apply by sending their updated resume to [HIDDEN TEXT] or apply via LinkedIn.

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📌 Chat Support Representative (Kolkata)
🏢 Moose Technology Private
📍 Kolkata