Job Description: Vice President – Client Servicing

Industry: Advertising & Marketing | Function: Client Servicing, Account Management & Business Growth

Role Overview

We are looking for an experienced and energetic Vice President – Client Servicing to lead key client relationships, drive business growth, and oversee integrated advertising and marketing campaigns. The ideal candidate will have a strong background in advertising agency operations, excellent client management skills, strategic thinking, and the ability to lead high-performing account management teams.

The role involves building long-term client partnerships, identifying growth opportunities, driving new business, ensuring creative excellence, and managing the overall profitability and performance of client accounts.

Key Responsibilities

1. Strategic Client Leadership

- Lead and strengthen relationships with key clients and senior stakeholders.
- Act as a strategic partner to clients, understanding their business objectives and brand challenges.
- Drive client satisfaction, retention, and long-term partnerships.
- Provide strategic inputs on brand positioning, communication strategy, and integrated marketing initiatives.

2. Account Management & Campaign Delivery

- Oversee end-to-end client servicing and account management across multiple brands.
- Ensure the successful execution of integrated campaigns across ATL, BTL, digital, social media, and other relevant channels.
- Collaborate with creative, strategy, media, production, and digital teams to deliver effective campaigns.
- Maintain high standards of execution, quality, timelines, and client deliverables.

3. Business Development & Revenue Growth





- Identify opportunities to expand existing accounts and generate incremental revenue.
- Lead new business pitches, presentations, proposals, and client negotiations.
- Build strong industry networks to identify potential clients and business opportunities.
- Develop account growth strategies aligned with the agency's business objectives.

4. Financial & P&L; Management

- Take ownership of account profitability, revenue targets, budgets, and overall P&L; performance.
- Monitor resource utilisation, billing, collections, and account margins.
- Ensure commercial discipline and identify opportunities to improve operational efficiency.
- Contribute to annual business planning, revenue forecasting, and financial performance reviews.

5. Team Leadership & Development

- Lead, mentor, and develop account management teams, including Account Directors, Group Account Managers, and Account Managers.
- Build a culture of accountability, collaboration, and client-centric thinking.
- Establish clear performance expectations and support the professional development of team members.
- Ensure effective coordination between internal teams and smooth workflow management.

6. Strategic Planning & Agency Collaboration

- Work closely with creative and strategic planning teams to develop impactful brand communication.
- Ensure campaigns are aligned with client objectives, consumer insights, and market trends.




- Contribute to the agency's positioning, growth strategy, and overall business development initiatives.

Required Qualifications & Experience

- 14–18 years of relevant experience in client servicing or account management within an advertising agency.
- Proven experience in handling large, complex, and high-value client accounts.
- Solid understanding of mainline advertising, integrated marketing, and digital communication.
- Demonstrated experience in business development, client retention, and revenue growth.
- Experience managing account profitability, budgets, and P&L; responsibilities.
- Strong leadership experience with the ability to manage and mentor senior account management teams.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to balance strategic thinking with operational execution in a fast-paced agency environment.

Key Competencies

- Strategic client leadership
- Business development and revenue generation
- P&L; and commercial management
- Integrated campaign management
- Senior stakeholder relationship management
- Team leadership and talent development
- Negotiation and problem-solving
- Strong business acumen and decision-making

Success Metrics

- Client retention and satisfaction
- Revenue growth from existing and new accounts
- New business wins and pitch conversion
- Account profitability and P&L; performance
- Campaign delivery and quality
- Team productivity and talent development

Ideal Candidate Profile: A senior advertising agency professional who combines strong client servicing expertise with business leadership, commercial acumen, and the ability to drive sustainable agency growth.

📌 Account Director (Mumbai)
🏢 The Job Shop - India
📍 Mumbai