Job Description: Cluster Manager – Gujarat & Maharashtra

Location: Ahmedabad, Gujarat

Territory: Gujarat

Department: Operations

Reporting To: Domestic P&L; & Operations Head

Experience: Minimum 4 years

Qualification: MBA / MHA / B.Sc.

About the Role

We are looking for a agile, result-oriented Cluster Manager to manage healthcare operations across Gujarat and Maharashtra.

The ideal candidate must have hands-on experience in either retail healthcare operations, particularly the shop-in-shop model, or operations within a dialysis company. The candidate should understand clinical parameters, patient care standards, healthcare quality, team management, and multi-center operations.

The role involves ensuring smooth center operations, maintaining clinical quality standards, monitoring business performance, managing teams, and driving operational efficiency across the assigned territory.

Key Responsibilities

1. Healthcare Operations Management

- Manage day-to-day operations across multiple healthcare centers or shop-in-shop facilities.

- Ensure adherence to operational SOPs and smooth functioning of centers.

- Monitor center performance, service delivery, resource utilization, and productivity.

- Coordinate with partner hospitals to resolve operational issues.

- Support new center launches and operational stabilization.

2. Clinical Parameters & Quality Management

- Monitor key clinical parameters and ensure compliance with established clinical protocols.

- Maintain patient safety, infection control, and healthcare quality standards.

- Identify clinical performance gaps and coordinate corrective actions.

- Review clinical reports and patient satisfaction metrics.

- Support quality audits and ensure timely closure of corrective and preventive actions.

3. Business & Performance Management

- Monitor center-wise revenue, operational costs,



service volumes, and productivity.

- Track KPIs and implement performance improvement plans.

- Ensure effective utilization of equipment, consumables, and manpower.

- Support billing, collections, inventory management, and cost-control initiatives.

- Drive operational targets and improve overall center performance.

4. Team Management

- Manage center managers, healthcare staff, and operational teams.

- Ensure adequate staffing and effective workforce utilization.

- Monitor team performance and support training and development.

- Coordinate clinical, operational, and administrative teams.

5. Stakeholder Management

- Maintain relationships with partner hospitals, doctors, and healthcare teams.

- Coordinate with HR, Finance, Procurement, and Business Development.

- Resolve operational challenges and escalated issues in a timely manner.

6. Reporting & Compliance

- Prepare regular center-wise operational and performance reports.

- Ensure compliance with company policies, SOPs, and applicable healthcare standards.

- Identify operational risks and implement corrective measures.

- Provide management updates on business performance, clinical quality, and operational challenges.

Required Qualifications & Experience

- MBA, MHA, or B.Sc. from a recognized institution.

- Minimum 4 years of relevant healthcare operations experience.

- Mandatory experience in either:

- Retail healthcare operations, particularly the shop-in-shop model; or





- Operations within a dialysis company.

- Practical exposure to clinical parameters and healthcare quality standards.

- Multi-center operations, team management, and performance monitoring experience preferred.

Required Skills

- Healthcare and dialysis operations management.

- Retail healthcare and shop-in-shop operations.

- Understanding of clinical parameters and patient care protocols.

- Multi-location operations and team management.

- KPI monitoring and performance reporting.

- Quality assurance and operational compliance.

- Stakeholder management and problem-solving.

- Communication, coordination, and analytical skills.

- Willingness to travel across Gujarat and Maharashtra.

Key Performance Indicators (KPIs)

- Center operational efficiency and productivity.

- Clinical protocol compliance and quality standards.

- Patient satisfaction and service quality.

- Revenue performance and cost control.

- Equipment and resource utilization, where applicable.

- Audit compliance and closure of corrective actions.

- Team productivity and operational consistency.

Preferred Candidate Profile

Candidates based in Ahmedabad with hands-on experience in dialysis operations or retail healthcare operations under a shop-in-shop model will be preferred.

The candidate must have practical exposure to clinical parameters, multi-location operations, team coordination, and healthcare service quality, along with the ability to travel across Gujarat and Maharashtra.

Important Screening Criteria: Candidates with only general retail, sales, or administrative experience, without relevant healthcare operations experience or clinical exposure, should not be shortlisted.

Pay: ₹198,000.00 - ₹230,000.00 per year

Work Location: In person

📌 Cluster Manager (India)
🏢 lords Mark Industries
📍 India