We are looking for a motivated and responsible Collection Calling Executive to contact customers regarding pending payments, outstanding dues, and overdue accounts. The candidate will be responsible for following up with customers, reminding them of payment deadlines, and maintaining accurate records of collection activities.
Key Responsibilities
- Make outbound calls to customers regarding pending payments and overdue accounts.
- Remind customers about payment due dates and outstanding balances.
- Follow up with customers to obtain payment commitments and ensure timely collections.
- Handle customer queries and payment-related concerns professionally.
- Maintain accurate records of calls, payment promises, and follow-ups.
- Update customer information and collection status in the system or CRM.
- Achieve daily and monthly collection targets.
- Escalate unresolved cases to the supervisor or collection manager.
- Maintain professional communication and follow company policies.
Required Skills
- Good communication and convincing skills.
- Basic knowledge of computers and MS Excel.
- Ability to handle customer objections professionally.
- Patience, confidence, and a target-oriented approach.
- Basic understanding of Hindi and/or English; regional language skills are an advantage.
Eligibility
- Minimum qualification: 12th pass or graduate.
- Freshers and experienced candidates can apply.
- Prior experience in telecalling, customer service, or collections is an advantage.
Salary & Benefits
- Salary: As per company standards and experience.
- Incentives based on collection performance, if applicable.
- Training and career growth opportunities.
Interested candidates can apply with their updated resume.