- Designs scalable, high performing Sales and Service Cloud solutions across configuration, automation, and governance.
- Governs integration architecture across APIs and middleware for secure, maintainable connectivity.
- Conducts solution audits assessing coherence, performance, and standards conformance.
- Provides strategic advisory to business and IT leadership, aligning technical solutions with commercial objectives.
- Manages adoption KPIs and best practice governance across the ecosystem.
- Leads cross team coordination and change enablement across delivery, support, and business teams.
- Drives architectural consolidation reducing duplication and integration complexity.
- Establishes and enforces best practice standards reducing long term maintenance and licensing cost.
- Improves decision quality through structured options analysis and documented rationale.
- Architectural conformance of delivered solutions.
- Adoption KPIs against target across Sales and Service Cloud.
- Reduction in architecture related incidents and rework.
Tech Mahindra represents the connected world, offering cutting-edge and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).