The Digital Solution Consultant helps transform high-value business opportunities into practical testable Digital & AI solutions. Working at the intersection of business technology and user experience this role partners with practices and corporate teams to understand how work gets done identify where technology can create meaningful value and translate promising ideas into pilots that can be tested and validated with real users.

This is not a traditional business analyst project manager or technology support role. The Digital Solution Consultant takes ownership of the business side of individual initiatives from initial discovery and opportunity definition through pilot validation adoption and value realization. Working closely with Innovation Engineers and enterprise technology partners this individual helps rapidly test concepts gather user feedback refine solutions and determine whether an initiative should scale remain business-led undergo further iteration or stop.

This role also offers the unique opportunity to join as a founding member of J.S. Helds new Digital Innovation Foundry hub in New Delhi. As part of the hubs initial team the Digital Solution Consultant will have the opportunity to help shape its culture ways of working and approach to identifying and delivering Digital & AI solutions while building solid partnerships with colleagues and technology teams across the global organization.

As an early member of the Digital Innovation Foundry this individual will also help establish a repeatable model for identifying validating and scaling high-value Digital & AI opportunities across the firm. The role is ideal for someone with a builder mindset strong business judgment comfort navigating ambiguity and the ability to move fluidly between strategic thinking stakeholder engagement and hands-on execution.

Key Responsibilities

Business Discovery & Opportunity Shaping

- Partner with practices and corporate functions to understand workflows pain points unmet needs and opportunities to improve how work gets done.
- Translate loosely defined ideas into clear problem statements target users use cases expected outcomes and testable hypotheses.
- Conduct workflow discovery through interviews observation workshops document review and other user-centered research methods.
- Assess current processes tools information flows data needs user behaviors and constraints before recommending a solution path.
- Assess opportunities and provide recommendations to support portfolio prioritization based on business value user demand feasibility readiness risk and potential for reuse.
- Challenge solution-first thinking and ensure the team is solving a meaningful business problem before committing resources.

Pilot & Solution Validation

- Lead the business-side planning and execution of pilots proofs of concept and targeted experiments.
- Define pilot scope target users user journeys requirements acceptance criteria feedback methods and success measures.
- Work side by side with Innovation Engineers to translate business needs into practical prototypes agents workflows automations and other digital solutions.
- Coordinate pilot participants and facilitate structured testing with subject-matter experts and end users.




- Gather synthesize and prioritize user feedback; distinguish critical workflow needs from preferences and feature requests.
- Iterate rapidly with technical resources to refine the solution user experience and delivery approach.
- Determine whether a pilot solves the intended problem and recommend whether to scale refine defer remain business-led transition to enterprise delivery or stop.

Value Realization & Adoption

- Establish initiative-level value hypotheses baselines expected benefits and practical measures of success.
- Measure adoption usefulness workflow impact cycle-time improvement quality capacity risk reduction revenue enablement or other relevant outcomes.
- Develop initiative-level adoption training and enablement approaches that help users incorporate successful solutions into their workflows.
- Help users incorporate new capabilities into how work is actually performed rather than treating technology as an add-on.
- Identify barriers to adoption and work with business sponsors users and technical partners to resolve them.
- Communicate pilot results lessons learned and recommendations in clear decision-oriented language for business and executive stakeholders.

Portfolio Learning & Scale

- Document decisions assumptions outcomes and lessons across initiatives to improve the Foundry operating model.
- Identify common patterns reusable requirements and capabilities that could serve multiple practices or workflows.
- Help prevent fragmented point solutions by evaluating whether existing platforms tools or reusable building blocks can meet the need.
- Provide initiative-level progress outcomes value measures and recommendations to support portfolio reviews and reporting.
- Build and improve repeatable methods templates playbooks and standards for discovery pilots validation adoption and value measurement.
- Collaborate with Digital IT Cybersecurity Enterprise Architecture Data Legal Compliance and other partners as required by each initiative.
- Maintain a business-led perspective while ensuring solutions are shaped with appropriate technical security data governance and support considerations.

Qualifications :

- Bachelors degree in Business Technology Design Engineering Information Systems or a related field or equivalent practical experience.
- 8 years of experience in digital transformation product management innovation consulting business process improvement technology-enabled transformation or a related field including hands-on experience shaping and delivering digital solutions.
- Demonstrated ability to translate complex or ambiguous business problems and workflows into practical technology-enabled solutions including problem definition user needs requirements and measurable outcomes.
- Experience leading pilots proofs of concept or iterative solution development with real users including gathering feedback prioritizing improvements validating value and driving adoption.




- Experience shaping AI-enabled solutions using technologies such as Microsoft 365 Copilot Microsoft Copilot Studio Microsoft Azure AI Foundry Power Platform Azure DevOps workflow automation AI agents or similar platforms with sufficient technical fluency to work effectively with engineers and architects.
- Strong business judgment and ability to develop value hypotheses business cases baselines success measures and recommendations on whether solutions should scale be refined remain business-led or stop.
- Strong written verbal facilitation and executive communication skills with demonstrated ability to work across senior business leaders subject-matter experts engineers architects and risk partners.
- Working knowledge of technology architecture data security privacy integrations cloud platforms production support and governance considerations sufficient to shape solutions effectively with technical teams.
- Experience in professional services consulting or another expert-led knowledge-intensive environment with exposure to product management service design human-centered design business architecture or user research methods.
- Self-directed builder mindset with experience operating in ambiguous fast-moving environments balancing speed and experimentation with enterprise standards and identifying opportunities for reuse and scale.

Additional Information :

We welcome applications from individuals with disabilities. If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above please email and include Applicant Adjustment within the subject line with your request and contact information.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.

- Our flexible work environment allows employees to work remotely when needed
- Generous Annual Leave Policy
- Comprehensive Medical Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein.

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EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

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Remote Work :

No

Employment Type :

Full-time

📌 Founding Member, Senior Digital Solutions Consultant (Delhi NCR Hybrid)
🏢 J.S. Held
📍 Delhi