The Processing Officer manages client applications and helps clients through the immigration or job process.
Responsibilities:
- Handle client applications from start to end.
- Contact new clients within 24 hours.
- Explain the process and required documents.
- Send a welcome email and document checklist.
- Call clients regularly and give updates.
- Maintain explicit and professional communication.
- Update client details in the system (CRM).
- Collect and check client documents.
- Do a pre-screening call to verify client information.
- Find missing details and coordinate with the team.
- Prepare evaluation reports for clients.
- Suggest suitable countries or job options.
- Complete the evaluation within one week.
- Share profiles with the Resume team for CV preparation.
- Conduct mock interviews for clients.
- Track resume submissions and employer responses.
- Update clients on progress every 10 days.