Company Description:

Tethera Capital Private Limited is looking for freshers to join our Customer Support & Operations team in Kochi.

The role involves assisting customers with transaction-related queries, verifying payment information, maintaining accurate records, and coordinating with the operations team to resolve issues.

Training will be provided, and no prior work experience is required.

Responsibilities

- Respond to customer queries through designated communication channels.
- Assist customers with transaction-related information and requests.
- Verify payment and transaction details for accuracy.
- Maintain accurate transaction and customer records.
- Identify and report incomplete, incorrect, or unusual transaction information.
- Coordinate with the operations team to resolve customer and transaction-related issues.
- Follow company procedures and maintain confidentiality of customer and business information.
- Escalate issues to the appropriate team member when required.
- Ensure smooth day-to-day customer support and operational activities.

Requirements

- Freshers are welcome; no prior work experience required.
- Good communication skills in Hindi and English (must).
- Basic computer and smartphone knowledge.
- Good attention to detail and ability to work with numbers.
- Responsible, disciplined,



and professional approach to work.
- Willingness to learn and follow company procedures.
- Ability to communicate politely and professionally with customers.
- Willingness to work on-site in Kochi and in assigned shifts.
- Immediate joiners preferred.

Training & Compensation

- Training period: 1 month
- Salary: ₹15,000 per month, starting from the first month of employment, including the training period.
- Performance-based increments may be provided based on company policy and performance.

Work Location

Thengod, near Infopark, Kochi, Kerala.

Transportation: Having your own vehicle is optional and may be useful for commuting to and from the workplace.

Shift Timings

- Day Shift: 8:30 AM – 8:00 PM (1 vacancy)
- Night Shift: 8:15 PM – 8:15 AM (1 vacancy)

Total Vacancies: 2 (one for each shift)

Employment Details

- Employment: Full time
- Job Type: Customer Support / Operations
- Experience: Fresher
- Location: Kochi, Kerala

Contact

Phone: (phone hidden)

Email: [email protected]

Pay: ₹15,000.00 per month

Application Question(s):

- Are you fluent in both Hindi & English?
- Are you located in Kochi, Kerala?

Work Location: In person

📌 Customer Support Representative (Kochi)
🏢 TETHERA
📍 Kochi