- Handle customer grievances professionally and empathetically.
- Resolve complaints within defined timelines.
- Coordinate with internal departments to ensure effective issue resolution.
- Maintain grievance records and prepare periodic reports.
- Ensure high levels of customer satisfaction while adhering to company policies.
- Complaint redressal via mail, call and whatsapp
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Positive written communication and email drafting skills.
- Ability to remain calm under pressure.
- Proficiency in English and Malayalam is mandatory.
- Prior experience in customer service, grievance handling, or client relationship management is preferred.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Current Salary
- Expected salary
- Are you willing to relocate to Hyderbad?
Experience:
- Customer relationship management: 1 year (Required)