Job Description: Senior Microsoft Dynamics 365 Techno-Functional Consultant (Sales & Customer Service)

Experience: 8–15 Years
Role Type: Senior / Lead Consultant
Technology: Microsoft Dynamics 365 Customer Engagement (Sales & Customer Service)
Employment Type: Full-Time / Contract (as applicable)
Location: To Be Confirmed

Role Overview

We are looking for an experienced Senior Microsoft Dynamics 365 Techno-Functional Consultant with strong expertise in Dynamics 365 Sales and Customer Service. The ideal candidate will have a combination of functional consulting, solution design, technical implementation, customization, and integration experience.

The candidate will be responsible for understanding business requirements, translating them into scalable Dynamics 365 solutions, leading implementations and enhancements, and collaborating with business stakeholders and technical teams throughout the project lifecycle.

Key Responsibilities1. Functional Consulting

- Gather and analyze business requirements from sales, customer service, and related business teams.
- Conduct workshops, requirement analysis, and process mapping.
- Configure Dynamics 365 Sales features, including leads, opportunities, accounts, contacts, activities, and sales processes.
- Configure Dynamics 365 Customer Service features, including case management, queues, routing, SLAs, entitlements, and knowledge management.
- Translate business requirements into functional specifications and solution designs.
- Recommend best practices to improve business processes and user adoption.

2. Technical Development and Customization

- Customize and configure Dynamics 365 using tables, forms, views, business rules, business process flows, and model-driven apps.
- Develop and maintain plugins, custom workflow activities, and client-side scripts using C# and JavaScript.
- Work with Power Platform components, including Power Automate, Power Apps,



and Dataverse.
- Develop and manage integrations with external applications using REST APIs, webhooks, and other appropriate integration mechanisms.
- Troubleshoot complex functional and technical issues and implement effective solutions.

3. Solution Design and Implementation

- Lead or contribute to end-to-end Dynamics 365 implementations, upgrades, migrations, and system enhancements.
- Prepare functional specifications, technical design documents, solution architecture documents, and deployment plans.
- Support data migration, data mapping, validation, and reconciliation activities.
- Manage solutions across development, testing, UAT, and production environments.
- Follow Microsoft-recommended implementation, security, performance, and development best practices.

4. Project and Stakeholder Management

- Act as a key liaison between business stakeholders, functional teams, developers, and project managers.
- Provide technical and functional guidance to junior consultants and development teams.
- Support SIT, UAT, defect resolution, production deployment, and post-go-live support.
- Participate in effort estimation, risk identification, and delivery planning.
- Ensure solutions meet business requirements, quality standards, and agreed timelines.

Required Skills and Qualifications

- 8–15 years of total IT experience, with substantial hands-on experience in Microsoft Dynamics 365 Customer Engagement.
- Strong functional and technical expertise in Dynamics 365 Sales and Customer Service.




- Experience in requirement gathering, business process analysis, configuration, customization, and solution design.
- Hands-on experience with Microsoft Dataverse and model-driven Power Apps.
- Solid development experience with C#, .NET, JavaScript, and Dynamics 365 plugins.
- Experience with Power Automate, business process flows, and custom workflows.
- Experience with Dynamics 365 Web API, REST APIs, and third-party integrations.
- Understanding of security roles, business units, field security, and access management.
- Experience with data migration, solution management, environment configuration, and deployment.
- Strong analytical, communication, troubleshooting, and stakeholder-management skills.

Preferred Qualifications

- Experience with Power Platform ALM, managed and unmanaged solutions, and deployment pipelines.
- Exposure to Azure services and integration technologies.
- Experience with Azure DevOps, Git, and CI/CD practices.
- Knowledge of Microsoft Dynamics 365 licensing, platform limitations, and performance optimization.
- Relevant Microsoft certifications in Dynamics 365 or Power Platform.

Expected Candidate Profile

The ideal candidate should be capable of independently handling complex business requirements, recommending appropriate functional and technical solutions, guiding development teams, and taking ownership of Dynamics 365 Sales and Customer Service implementations from requirement gathering through deployment and support.

Note: Candidates should have genuine hands-on experience in both functional consulting and technical customization, rather than experience limited to administration or end-user support.

Pay: ₹1,000,000.00 - ₹2,500,000.00 per year

Benefits:

- Flexible schedule
- Paid time off
- Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Senior Microsoft Dynamics 365 Techno-Functional Consultant (Sales & Customer Service) (Mumbai)
🏢 Xylentrix
📍 Mumbai