- Order & Dispatch Tracking: Process, track, and manage customer orders from initial booking through to final delivery.
- Quotations & Documentation: Prepare sales proposals, price quotes, contracts, and presentations.
- Customer & Client Communication: Serve as a point of contact for inquiries, order updates, payment follow-ups, and issue resolution.
- CRM & Data Management: Update and maintain customer records, sales activities, and pipeline trackers using CRM software and MS Excel.
- Reporting: Generate regular sales performance reports, MIS data, and month-end summaries for management.
- Cross-Functional Coordination: Coordinate with logistics, finance, marketing, and warehouse teams to align on inventory and dispatch schedules.