We are looking for a customer-oriented and proactive Store Sales Executive to join our premium sanitaryware, fittings and surfaces showroom. The role involves assisting customers and interior professionals in selecting the right products, developing strong product knowledge, managing sales enquiries and coordinating the complete order fulfilment process from selection to delivery.

Key Responsibilities

- Attend to customers visiting the showroom and understand their requirements, preferences and budget.
- Present and explain products across sanitaryware, fittings, tiles, wellness products, accessories, sinks and related categories.
- Develop and maintain in-depth knowledge of products, brands, specifications, finishes, applications, pricing and availability.
- Guide customers in selecting suitable products based on their design, functional and project requirements.
- Prepare quotations, follow up on enquiries and convert showroom visits into sales.
- Coordinate with the internal sales, warehouse and accounts teams to ensure smooth order processing.
- Track product availability, stock status, incoming material and pending orders.
- Coordinate with suppliers and logistics teams regarding dispatches, deliveries and product movement.
- Keep customers updated regarding order status, expected delivery timelines and any delays.
- Ensure that products ordered are correctly tracked from the time of order confirmation until delivery.
- Assist in resolving customer queries related to products, orders, deliveries and replacements.
- Maintain accurate records of customer enquiries, orders,



product movement and follow-ups.
- Build strong relationships with customers, architects, interior designers, contractors and other project stakeholders.
- Ensure a high-quality showroom experience consistent with Ritik Ceramics' premium positioning.

Key Skills & Requirements

- Strong communication and interpersonal skills.
- Customer-oriented approach with good sales ability.
- Willingness to learn and develop solid knowledge of premium sanitaryware, tiles, fittings and bathroom products.
- Good organisational and follow-up skills.
- Ability to coordinate multiple orders and deliveries simultaneously.
- Basic knowledge of MS Excel and other sales/order tracking systems.
- Attention to detail, particularly in product specifications, quantities, orders and deliveries.
- Ability to work effectively with customers as well as internal teams, suppliers and logistics partners.
- Prior experience in showroom sales, sanitaryware, tiles, interiors, building materials or luxury retail will be an advantage.

Ideal Candidate

The ideal candidate should be confident, presentable, detail-oriented and good with people, with a genuine interest in premium interior and bathroom products. The person should be comfortable taking ownership of a customer's requirement from initial enquiry and product selection through order processing, tracking and final delivery.

Pay: ₹20,000.00 - ₹35,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Customer acquisition: 1 year (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Store Sales Executive (Mumbai)
🏢 Ritik Ceramics
📍 Mumbai