1. Guest Relations & Front Desk Operations

- Welcome and greet guests professionally, ensuring a warm and memorable arrival experience.
- Handle guest check-ins, check-outs, room allocations, and registration procedures.
- Respond promptly to guest inquiries, requests, and complaints.
- Ensure a seamless guest experience throughout their stay.

2. Reservations & Room Management

- Handle room reservations, modifications, cancellations, and guest inquiries.
- Coordinate with Housekeeping for room readiness and room status updates.
- Promote room upgrades, hotel facilities, and additional services through effective upselling.
- Maintain accurate guest profiles and reservation records.

3. Billing & Cash Handling

- Process guest payments, billing, and settlements accurately.
- Handle cash, card, and digital transactions in accordance with hotel policies.
- Maintain accurate shift reports, cashier summaries, and handover records.

4. Guest Satisfaction & Service Excellence





- Address guest concerns professionally and ensure timely resolution.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments to fulfil guest requirements.
- Maintain high standards of guest satisfaction and service quality.
- Ensure compliance with hotel SOPs, grooming standards, and service etiquette.

5. Operational Coordination

- Maintain accurate front office records, logbooks, and daily reports.
- Ensure proper shift handovers and effective communication between teams.
- Follow hotel security procedures, guest confidentiality standards, and safety protocols.

Pay: From ₹16,000.00 per month

Perks:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (Attibele)
🏢 Ramee Guest Line Hotel & Resort
📍 Attibele