Service Manager Job Description

1. Service Management

- Develop and implement service policies, procedures, and standards to ensure consistency and efficiency
- Lead and supervise service technicians and service coordinator.
- Allocate service calls, installations, and preventive maintenance jobs(CMC).
- Monitor daily service activities, productivity, and discipline.
- Conduct technical training, safety training, and performance reviews.
- Ensure technicians follow SOPs, safety norms, and documentation standards.

2. ERP Management (End-to-End)

- Collect data for raising ticket, Designation, Phone number, Email ID, Machine Model, Serial Number, Complaint Description, Photo/ Video.
- Raise quotation based on the approval/ payment conformation, allot service technician as per the availability, competency, location and criticality of service.
- Ensure job cards are raised accurately for all service calls from Customer, Project team, and Sales team. (installation, breakdown, PM, AMC/CMC).
- Review job card details including complaint description, parts used, labour, travel, and service status.
- Ensure service reports are attached with job card.

3. Coordination & Service Scheduling

- Work closely with the Service Coordinator to:
- Receive service requests and log complaints.
- Schedule technicians and site visits.
- Track job status and escalation.

4. Spare Parts & Warranty Control

- Approve spare parts usage as per warranty/AMC/chargeable conditions.
- Monitor spare consumption against job cards.
- Ensure defective parts are returned and handed over properly to concern department.
- Coordinate with stores for inventory reconciliation.

5. Billing & Payment Coordination (PI to Payment)





- Review & Approve the Performa invoice and ensure all commercial documentation was completed.
- Verify completed job cards for billing eligibility (Warranty, AMC/CMC, out-of-warranty calls).
- Ensure timely submission of approved Performa Invoice to accounts for invoicing.
- Coordinate with accounts and service coordinator to track invoices.
- Follow up with customers for payment realization and resolve service-related billing queries.
- Ensure closure of service tickets only after payment confirmation.

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6. Customer Relationship & Escalation Handling

- Act as escalation point for service-related customer issues.
- Ensure professional communication with hospitals.
- Review customer feedback and take corrective actions.

7. Compliance, Quality & Documentation

- Maintain service reports, installation certificates, and AMC logs.
- Support audits and regulatory inspections related to service operations.

8. Reporting & Process Improvement

- Require to share Weekly Service Call Report & Weekly Installation Report to MD.
- Analyse repeat complaints, response time, closure efficiency on Monthly Service Call Report & Monthly Installation Report.
- Require to share Monthly Service Call Report & Monthly Installation Report to MD after review.
- Identify recurring technical issues and provide feedback to R&D; and production teams.
- Improve service efficiency, cost control, and customer satisfaction.

Language Preferences: English, Hindi & Tamil

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Food provided
- Provident Fund

Experience:

- total work: 10 years (Preferred)

Work Location: In person

📌 Service Manager (Muvattupuzha)
🏢 Amensco Medical Technologies
📍 Muvattupuzha