FASTTRACK CALL TAXIJob Description – Assistant Manager

Company: Fasttrack Call Taxi
Location: Tirunelveli
Job Role: Assistant Manager
Contact Person: Manager
Contact Number: +91-XXXXXXXXXX

Job Summary

We are looking for a responsible and active Assistant Manager to manage daily taxi operations, supervise call centre staff and drivers, improve customer service, and develop local and outstation business. The candidate should be capable of managing staff, solving operational problems, and supporting the Branch Manager in achieving business targets.

Key Responsibilities

1. Daily Operations Management

- Manage and monitor daily taxi bookings and vehicle allocation.
- Ensure vehicles are arranged on time for customer bookings.
- Coordinate with call centre staff and drivers to ensure smooth operations.
- Monitor completed trips, cancellations, and pending bookings.
- Identify operational problems and take immediate corrective action.

2. Call Centre Management

- Monitor call centre staff attendance, punctuality, and performance.
- Ensure customer calls are answered properly and bookings are entered correctly.
- Monitor missed calls, customer complaints, and booking cancellations.
- Ensure sufficient staff are available for all shifts.
- Guide staff to improve customer communication and booking conversion.

3. Driver and Vehicle Management

- Monitor driver attendance and vehicle availability.
- Ensure sufficient vehicles are available during peak hours.
- Coordinate with drivers to improve vehicle positioning in significant areas.
- Handle driver-related complaints and operational issues.
- Maintain good relationships with drivers and encourage them to provide quality service.

4. Business Development





- Develop local and outstation taxi business in Tirunelveli and surrounding areas.
- Visit hospitals, hotels, lodges, marriage halls, travel agents, and business establishments to generate bookings.
- Develop corporate customer relationships and regular booking opportunities.
- Identify new marketing opportunities to increase customer bookings.
- Monitor competitor pricing and service quality.
- Work towards achieving monthly booking and revenue targets.

5. Outstation Business Development

- Focus on increasing outstation bookings and revenue.
- Build relationships with hotels, hospitals, travel agents, and other potential business partners.
- Promote Fasttrack Call Taxi services for family trips, business travel, and long-distance journeys.
- Monitor outstation tariffs and competitor offers.
- Identify reasons for losing bookings and take steps to improve business.

6. Customer Service

- Handle customer complaints and ensure timely resolution.
- Monitor service quality, driver behaviour, and vehicle arrival time.
- Follow up on important customer complaints and feedback.
- Take steps to improve customer satisfaction and repeat bookings.

7. Revenue and Report Monitoring

- Monitor daily bookings, completed trips, revenue, and cancellations.
- Prepare daily, weekly, and monthly performance reports.
- Monitor discounts,



customer claims, and operational expenses.
- Identify opportunities to increase revenue and reduce unnecessary expenses.
- Submit regular reports to the Branch Manager or management.

8. Staff Management

- Monitor staff attendance, discipline, and work performance.
- Support recruitment and training of call centre executives.
- Ensure proper shift arrangements and sufficient manpower.
- Guide employees to achieve their assigned targets.
- Report staff-related issues to the Branch Manager.

Required Skills

- Good communication and leadership skills.
- Ability to manage staff and handle operational problems.
- Basic computer knowledge, MS Excel, and email skills.
- Knowledge of customer service and business development.
- Ability to prepare reports and monitor daily performance.
- Experience in taxi operations, transport, travel, or customer service is preferred.
- Willingness to work according to operational requirements.

Performance Expectations

The Assistant Manager is expected to:

- Improve daily bookings and completed trips.
- Increase local and outstation revenue.
- Maintain adequate driver and vehicle availability.
- Improve call centre performance and reduce missed calls.
- Maintain good customer service.
- Control operational expenses.
- Develop new business opportunities.
- Support the Branch Manager in achieving the branch's monthly targets.

Contact Details

For More Information:

Manager
Fasttrack Call Taxi, Tirunelveli
Mobile: +91-XXXXXXXXXX

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Asst. Manager (Tirunelveli)
🏢 Fasttrack Call Taxi
📍 Tirunelveli