- Call customers who have opted for insurance products to explain policy benefits, coverage, terms, and exclusions.
- Collect customer feedback on the insurance purchase journey and overall experience.
- Address customer queries and concerns related to insurance products, policy issuance, claims, and processes.
- Coordinate with insurers, brokers, and internal teams to resolve customer issues.
- Develop customer education content, FAQs, scripts, and easy communication materials explaining insurance products.
- Maintain daily call reports, feedback records, query logs, and monthly MIS.
- Identify recurring customer concerns and suggest improvements to the customer experience.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Insurance Customer Support (Ahmedabad)
🏢 Chinmay Finlease
📍 Ahmedabad
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