The Service Advisor is responsible for handling customers at the service centre, understanding their vehicle requirements, preparing job cards, coordinating with technicians, and ensuring timely and satisfactory delivery of vehicles.
Key Responsibilities
- Welcome customers and understand their vehicle service and repair requirements.
- Conduct vehicle inspections and accurately record customer complaints.
- Prepare job cards with complete details of required services and repairs.
- Explain recommended services, repair requirements, estimated costs, and delivery timelines to customers.
- Coordinate with technicians and the workshop team to ensure timely completion of jobs.
- Monitor vehicle repair/service progress and provide regular updates to customers.
- Obtain customer approval for additional repairs or replacement of parts.
- Prepare accurate estimates and invoices in coordination with the service and billing teams.
- Conduct a final inspection before vehicle delivery.
- Explain completed work, replaced parts, and maintenance requirements to customers during delivery.
- Handle customer complaints and resolve service-related issues professionally.
- Maintain customer records and follow up after service when required.
- Promote periodic maintenance, accessories, service packages, and other dealership services.
- Ensure compliance with dealership and Maruti Suzuki service standards and processes.
- Achieve customer satisfaction, service revenue, and other assigned performance
LOCATION: AREEKODE,MALAPPURAM
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Service Advisor (Malappuram)
🏢 KVR Autocars
📍 Malappuram
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