We are looking for a proactive, organised and detail-oriented E-commerce Operations Executive to manage the day-to-day operations of our company's e-commerce website. The candidate will be responsible for maintaining website content, managing customer enquiries, monitoring inventory and coordinating current stock updates to ensure a smooth online shopping experience.
Key responsibilities
- Website management: Update product listings, images, descriptions, prices and availability. Check that products and website information are accurate. Please not we already have a website development team and a different graphic design team.
- Customer enquiries: Give lead to sales channel.
- Inventory management: Monitor stock levels, identify low-stock products and coordinate with the warehouse, purchasing or suppliers.
- New product launches: Collect product information, images, prices and specifications to upload new arrivals to the website.
- Order management: Monitor incoming orders and coordinate with the relevant operations team.
- Reporting: inventory sheets, order records and basic sales reports from the system ( ZOHO)
- Website coordination: Identify website issues, test updates and coordinate with the website developer or technical support team when required.
- General e-commerce support:
Assist with promotions, product updates, returns and improvements to the online customer experience.
Skills and qualifications
- Basic to intermediate knowledge of e-commerce operations.
- Experience with Shopify or a similar e-commerce platform.
- Positive working knowledge of Microsoft Excel or Google Sheets.
- Strong communication, organisation and follow-up skills.
- Ability to manage multiple tasks and work independently.
- Previous experience in e-commerce, online retail, inventory or customer service is preferred.
- A degree or diploma in commerce, business, marketing or a related field is desirable.
Experience level: Ideally 1–3 years of relevant experience, although a capable fresher with strong computer skills and a willingness to learn could also be considered.
Success in this role means: The website stays updated, enquiries receive timely responses, stock information remains accurate and new products are uploaded without unnecessary delays.
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment