"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Hyderabad

- Employment type

Full Time Permanent co-worker

- Department

Customer Relations

- Deadline

2026-11-06

- Mobility support

Domestic

Candidate profile (title) Who you are

Candidate profile (text) - Default language • Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people.

- Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment.
- Passionate about customer service, home furnishing, and improving customers’ life at home.
- Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals.
- Comfortable working in a dynamic, fast-paced, and result-driven retail environment.
- Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture.
- Confident in communication, conflict resolution, and problem-solving while leading with IKEA values.
- Good understanding of change management principles and ability to support teams through change initiatives.
- Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements.
- Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools.
- Highly proficient in using data, systems, and digital tools to support operational excellence.
- Formal qualifications in Sales, Customer Service, or equivalent experience.




- Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience.
- Fluent in English and the local language.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) • Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people.

- Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment.
- Passionate about customer service, home furnishing, and improving customers’ life at home.
- Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals.
- Comfortable working in a dynamic, fast-paced, and result-driven retail environment.
- Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture.
- Confident in communication, conflict resolution, and problem-solving while leading with IKEA values.
- Good understanding of change management principles and ability to support teams through change initiatives.
- Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements.
- Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools.
- Highly proficient in using data, systems, and digital tools to support operational excellence.
- Formal qualifications in Sales, Customer Service, or equivalent experience.




- Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience.
- Fluent in English and the local language.

Team vision ( title) Together as a team

Team vision (text) At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with recent and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

📌 Sales Team Leader-Customer Service Centre-B Sales (Telangana)
🏢 Ikea
📍 Telangana