Job Summary

We are looking for a proactive and customer-focused professional with experience in coordinating IFPD (Interactive Flat Panel Display) installations, managing installation schedules, coordinating with field engineers and customers, and providing helpdesk support for technical issues. The candidate will ensure timely installation, smooth handover, and effective resolution of customer complaints and service requests.

Key Responsibilities

IFPD Installation Coordination

- Coordinate with customers, installation teams, field engineers, and service partners to ensure timely installation of IFPDs.
- Schedule and track installation activities at customer locations, including schools, colleges, offices, and other institutions.
- Follow up with installation teams to ensure completion within the agreed timelines.
- Ensure proper installation, configuration, connectivity, and basic functionality checks of IFPDs.
- Maintain installation status reports, customer acknowledgements, and installation completion records.
- Coordinate with internal teams to resolve installation-related delays and challenges.

2. Helpdesk & Technical Support

- Handle customer calls, emails, and service requests related to IFPD installation and operation.
- Register, track, and follow up on customer complaints and technical issues through phone, email, or a ticketing system.
- Provide first-level troubleshooting for display issues, touch functionality, connectivity, audio, software, and peripheral devices.
- Guide customers on basic IFPD operation and usage.
- Escalate unresolved technical issues to the relevant technical team or service engineer.
- Ensure timely resolution of complaints and maintain customer satisfaction.

3.



Customer & Service Partner Coordination

- Act as the single point of contact between customers, installation engineers, service partners, and internal departments.
- Provide regular updates to customers regarding installation schedules, service visits, and complaint status.
- Coordinate product replacement, repair, warranty claims, and service visits wherever required.
- Support customer demonstrations and basic training after installation.

4. MIS & Reporting

- Prepare daily and weekly reports on installation progress, pending installations, open complaints, and ticket closure.
- Maintain records of installed IFPDs, serial numbers, customer details, service requests, and installation reports.
- Monitor pending cases and ensure timely follow-up until closure.
- Share regular status updates with management and relevant stakeholders.

Required Skills & Qualifications

- Graduate or Diploma in IT, Electronics, Computer Science, or a related field preferred.
- 1–3 years of experience in installation coordination, technical support, helpdesk, or customer service.
- Experience coordinating IFPD, smart boards, interactive displays, projectors, or similar AV/IT equipment is preferred.
- Basic knowledge of Windows, display connectivity, HDMI, USB, touch functionality, networking, and peripheral devices.
- Good communication, coordination, follow-up, and problem-solving skills.
- Proficiency in MS Excel, Outlook, and reporting tools.
- Ability to manage multiple installation activities and customer complaints simultaneously.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 IFPD Installation & Support Coordinator (Noida)
🏢 Makers Space Masters
📍 Noida