Job Description: Telesales Executive / Sales Coordinator

Company: Alps Digital Devices Ltd.
Department: Sales
Job Type: Full-Time
Location: Kochi, Kerala
Experience: 1–3 Years
Qualification: Any Graduate with relevant experience

About the Company

We are a leading distribution company Authorised distributor for renowned brands including Apple, TCL, vivo, and solar energy products. We are committed to expanding our market presence, strengthening dealer relationships, and delivering excellence through our distribution network.

We are looking for motivated professionals to join our sales team and contribute to our continued growth.Job Summary

We are looking for a proactive and result-oriented Telesales Executive / Sales Coordinator to support our sales team by connecting with dealers, retailers, and customers over the phone. The role involves following up on enquiries, coordinating with Business Development Managers (BDMs), processing orders, and ensuring smooth sales operations.

The ideal candidate should have excellent communication skills, a customer-focused approach, solid follow-up capabilities, and the ability to work towards sales targets.

Key Responsibilities

- Telecalling & Lead Generation: Make outbound calls to existing dealers and retailers to generate sales opportunities.
- Dealer Relationship Management: Maintain regular communication with dealers and retailers to understand their requirements and promote product sales.
- Order Management: Record customer orders, verify details, coordinate with the internal sales team, and track order status.
- CRM & Data Management: Maintain accurate call records, customer databases, lead status,



follow-up schedules, and daily sales reports.
- Target Achievement: Work towards daily calling targets, lead conversion targets, and assigned sales objectives.
- Reporting: Submit daily call reports, lead updates, follow-up reports, and sales performance data to the reporting manager.
- Sales Campaign Support: Communicate product launches, promotional offers, and sales campaigns to dealers and prospective customers.

Required Skills & Competencies

- Excellent verbal communication skills in Malayalam and English; Tamil proficiency is an added advantage.
- Good telephone etiquette and customer-handling skills.
- Strong follow-up, coordination, and relationship-building skills.
- Basic knowledge of AI, MS Excel, email, and CRM software.
- Good organisational skills and attention to detail.
- Ability to work with sales targets and deadlines.
- Positive attitude, initiative, and a strong customer-service mindset.

Preferred Qualifications

- 1–3 years of experience in telesales, telecalling, sales coordination, customer service, or a similar role.
- Experience in mobile phones, consumer electronics, retail distribution, or FMCG will be an advantage.
- Freshers with excellent communication and sales aptitude may also apply.

What We Offer

- Opportunity to work with a growing consumer technology distribution business.
- Professional learning and development opportunities.
- Performance-based incentives, as applicable.
- Career growth opportunities within the sales function.

Pay: ₹20,000.00 - ₹29,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Telesales Executive (Kochi)
🏢 Alps Digital Devices
📍 Kochi