1. Job Summary

We looking for a motivated and target-driven Business Development Relationship Manager to drive business growth, expand the customer base, and strengthen customer relationships for banking sectors. The ideal candidate should have relevant experience in banking sales, business development, customer acquisition, and relationship management.

The candidate will be responsible for achieving assigned business targets, identifying new business opportunities, ensuring quality customer onboarding, and maintaining accurate customer documentation in accordance with the bank's policies and procedures.

2. Key Responsibilities

A. Business Development and Target Achievement

- Drive business growth by identifying and acquiring new customers.
- Achieve assigned monthly and quarterly business development targets.
- Identify potential business opportunities through market research, customer referrals, and field-level activities.
- Promote the bank's relevant financial products and services to prospective customers.
- Develop strategies to increase business volumes and expand the customer portfolio.
- Monitor sales performance and take proactive measures to achieve business objectives.

B. Customer Relationship Management

- Build and maintain strong, long-term relationships with existing and prospective customers.
- Understand customer needs and recommend suitable banking products and services.
- Conduct regular customer follow-ups to improve engagement and generate repeat business.
- Address customer queries and coordinate with the relevant teams to resolve service-related issues.
- Identify cross-selling opportunities to strengthen customer relationships and increase business.

C. Customer Acquisition and Onboarding

- Identify and approach potential customers through approved business development channels.
- Explain the bank's products, services, features, and eligibility requirements to prospective customers.




- Ensure quality customer onboarding by verifying that applications and supporting documents are complete and accurate.
- Collect and review customer documentation in accordance with the bank's KYC requirements and internal procedures.
- Coordinate with branch and operations teams to facilitate smooth customer onboarding.
- Maintain proper records and ensure compliance with the bank's policies and applicable regulatory guidelines.

D. Market Development and Business Expansion

- Conduct market visits and identify new customer segments and business opportunities.
- Build a strong network of potential customers and referral sources.
- Monitor local market trends and competitor activities to identify opportunities for business growth.
- Strengthen the bank's presence in the assigned territory through effective customer engagement.
- Maintain a consistent pipeline of prospective customers to support business growth.

E. Reporting and Performance Monitoring

- Maintain accurate records of customer interactions, sales activities, and business leads.
- Track daily, weekly, and monthly business performance against assigned targets.
- Submit regular reports to the reporting manager on business achievements and pending opportunities.
- Follow up on prospective customers to improve lead conversion and onboarding rates.
- Ensure that all business development activities comply with the bank's policies and procedures.

3. Qualifications and Experience

- Graduation in any discipline.
- Minimum 1 year of relevant experience in banking, financial services, business development, or relationship management.
- Experience in customer acquisition,



business generation, and achieving sales targets.
- Knowledge of customer onboarding, documentation, and KYC procedures.
- Strong communication, negotiation, and interpersonal skills.
- Ability to build customer relationships and identify new business opportunities.
- Willingness to undertake field visits and customer meetings, if required by the role.

4. Preferred Candidate Profile

- Candidates with previous experience in banking sales or financial services.
- Proven ability to drive business growth and achieve assigned targets.
- Experience in acquiring and onboarding quality customers.
- Strong customer relationship management and lead-conversion skills.
- Knowledge of banking products, documentation procedures, and customer verification requirements.
- A proactive, self-motivated, and result-oriented approach to work.

5. Key Performance Indicators (KPIs)

Performance may be evaluated based on:

- Achievement of assigned business development targets.
- Number and quality of recent customers acquired.
- Customer onboarding quality and documentation accuracy.
- Customer relationship management and retention.
- Lead conversion and business portfolio growth.
- Compliance with KYC requirements and bank policies.

6. Important Note

Candidates should have practical experience in business development, customer acquisition, target achievement, and customer relationship management. Preference will be given to candidates who can demonstrate a track record of generating business while maintaining high standards of customer onboarding and documentation.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Banking: 1 year (Preferred)

Location:

- Cherthala, Kerala (Preferred)

Work Location: In person

📌 BUSINESS DEVELOPMENT RELATIONSHIP MANAGER(BANKING SECTOR) (Cherthala)
🏢 ProVantage HUB
📍 Cherthala